Compatibility

General Guidelines

The basic requirements for using NeuralCam Live are:

• iOS 13 or later for your iPhone
• macOS 10.14 or later for your Mac

Important: NeuralCam Live does not work with Safari. Unfortunately, Safari does not support any kind of virtual webcam, so you’ll have to use Chrome or Firefox.

While using NeuralCam Live with browsers like Chrome or Firefox, please make sure you’re running the latest version for the browser. Older versions might not support virtual webcams.

While using NeuralCam Live with video call apps installed on your Mac - like Zoom, Meet or Skype - please make sure you’ve updated them to the latest version, otherwise the virtual webcam feature might not be available to use.

Currently, we're officially supporting all the apps & web-apps in the table below. 

We'll be continuously updating the app in order to support as many apps & web-apps as possible. If you want to add support for NeuralCam Live in your app, let's get in touch.

Type	Name	Status
App	Zoom	Supported
App	Google Meet	Supported
App	BlueJeans	Supported
App	OBS Studio	Supported
App	Streamlabs	Supported
App	Twitch Studio	Supported
App	Ecamm Live	Supported
App	Snap Camera	Supported
App	Skype	Supported (Check the Skype section for details)
App	Discord	Not supported
App	Slack	Not supported
App	Microsoft Teams	Supported (Check the Teams section for details)
Web App	Facebook Workplace	Supported
Web App	Zoom	Supported
Web App	Discord	Supported
Web App	Microsoft Teams	Supported
Web App	Streamyard	Supported
+ every other Web App out there.  If you find any Web Apps that don't support NeuralCam Live, let us know.

 

How to use NeuralCam Live with Google Chrome

For the Chrome browser, in order to use NeuralCam Live, you need to manually pick it in Chrome’s settings. Here’s how you can do it:

• Click the Chrome’s menu button (top-right corner) -> Settings -> Privacy and security -> Site Settings -> Camera.

Alternatively, copy-paste chrome://settings/content/camera into Chrome’s address bar. 

•  In the opened Settings tab, choose NeuralCam Live from the dropdown list to set NeuralCam Live as the default webcam for most websites:

Google Chrome alternative on macOS

Try installing this alternative version of Google Chrome if you don’t see NeuralCam Live on the list of video sources.

How to use NeuralCam Live with Mozilla Firefox

For the Firefox browser, in order to use NeuralCam Live, you need to manually pick it in Firefox’s settings. Here’s how you can do it:

1. Access your video app platform of choice inside the browser (Zoom, Meet, Skype on Web, etc)
2. The browser will ask you for permission to use the camera
3. Select the NeuralCam Live camera in order for it to connect

How to use NeuralCam Live with Zoom

Zoom have re-enabled virtual webcam support in their 5.0.4 release for macOS. Please be sure to download the latest update if you don’t see NeuralCam Live as a webcam on the list of Zoom’s video sources.

You can download the latest Zoom update here.

Steps  to connect NeuralCam Live with Zoom:

1. Navigate to Zoom Settings (tap on your profile photo top-right corner, then select “Settings”)
2. Go to the Video tab and select NeuralCam Live as Camera

How to use NeuralCam Live with Google Meet

Once on Google Meet, click on the settings icon. Navigate to the Video tab, then select NeuralCam Live as Camera.

How to use NeuralCam Live with Skype

Unfortunately, Microsoft has removed support for virtual webcams in their latest Skype version. In order to use NeuralCam Live with Skype, you'll have to either have version 8.59 installed or to remove Skype's code signature by using the steps below:

1) Quit Skype.
2) Open the Terminal app, found in Applications -> Utilities.
3) Copy and paste this command into Terminal and press return:

codesign --remove-signature "/Applications/Skype.app/Contents/Frameworks/Skype Helper (Renderer).app"

Then, start up Skype, go to Settings -> Audio & Video and select NeuralCam Live as your webcam.

How to use NeuralCam Live with Microsoft Teams

First, make sure you're running a version of Teams that supports virtual webcams, as Microsoft has removed support for virtual webcams in their latest version of Teams. If you don't want to downgrade, you can follow the steps below to enable the use of virtual webcams for Teams:

1) Quit Teams.
2) Open the Terminal app, found in Applications -> Utilities.
3) Copy and paste these commands into Terminal and press return:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

Start up Microsoft Teams, tap on your Profile Photo top-right, and select Settings. In the Settings window, go to Devices and select NeuralCam Live as your webcam.